Q: What payment methods do you accept?

A: We currently accept all major credit cards and PayPal.

 

Q: What shipping method do you use?
A: We use DHL and USPS on standard shipping.

 

Q: How much does shipping cost?
A: Standard shipping is calculated at checkout with you choice of how you want the package delivered.

 

Q: How long does shipping take?
A: Standard shipping takes approximately 7 days.

 

Q: How long does dispatch take?
A: We ship as quickly as possible after receiving payment and fulfillment. In normal circumstances it takes between 1-2 business days from fulfillment to shipping.

 

Q: Can I track my order?
A: Yes! Our service is fully traceable on websites such as usps.com and DHL websites.

 

Q: Where do you ship to?
A: We ship worldwide

 

Q: Do you charge tax?
A: No we do not charge tax on our products

 

Q: What if USPS said they've delivered my order but I can't find it?
A: If package has been marked as delivered, we suggest you check with family/room mates /neighbors/building security etc. We cannot be held responsible for anything shipped in good faith and stated as delivered.

 

Products

 

Q: How is your clothing sized?
A: All clothing is true to size. We suggest buying the correct size as you normally would at any other time. 

 

Q: What sizes do you stock?
A: Most of our clothing comes in S-3XL. In some garments 4XL and 5XL is available. 

 

Q: What should I do if I change my mind once I’ve received my purchase?
A: Please contact us at the email address sincerereigns@gmail.com or by the Contact Us button on this website. We are happy to accept products back providing they are in their original packaging and unworn and undamaged. Please note that you will be responsible for return shipping costs and that we must receive the product before we can refund you. 

 

Q: What should I do if my purchase is faulty?
A: Please contact us at the email address sincerereigns@gmail.com or by the Contact Us button on this website, telling us what the issue is and enclosing a photo of the fault or damage. Please be assured that we will accept full responsibility for any errors or issues that are our fault.

 

Q: What should I do if my purchase doesn’t fit?
A: Please contact us at the email address sincerereigns@gmail.com or by the Contact Us button on this website. We do ask that you order your correct, normal size before purchase so we will deal with this on a case by case basis. 

 

Q: Where are returns sent to?
A: Please contact us at the email address sincerereigns@gmail.com or by the Contact Us button on this website, telling us what the issue is. Returns are done on a case by case basis.
 Company address is on the package as well

For more information on our returns policy, please visit our Returns page

 

Got any other questions that we haven’t covered here? Just drop us an email at sincerereigns@gmail.com and we’ll get back to you as quickly as possible!